Collicare Logistics

Claims & Support

File a claim, get a ticket, stay informed

Lost, damaged or delayed shipment? Tell us what happened and we'll open a case immediately. You'll receive a ticket number in the form CL-XXXXXX and email updates at every stage.

Lost shipment

Claim window: 30 days from the last tracking scan.

Damaged goods

Claim window: 14 days from delivery. Photos help.

Delayed delivery

Held over 7 days or past your service window.

New claim

Max 5 MB. Images or PDF. Photos of the damage speed up claims significantly.

Your details are used only to process this claim.

Check a ticket

Enter your CL ticket number to see the latest status and our response.

Prefer to talk it through first? Ask ColliBot in the bottom-right corner — it can explain our claims, customs and payment policies and raise a ticket for you on the spot. Urgent cases: +47 940 12 583.